Enterprise Knowledge Agents
Every answer your team needs, with the source attached.
Give employees permission-aware access to manuals, SOPs, catalogs and internal systems, with answers that cite where they came from.
Workflow
KPIs we measure
- Information retrieval time
- First-contact resolution
- Employee onboarding speed
The business problem
Critical knowledge lives in manuals, shared drives and a few experienced people.
Give employees instant, permission-aware access to information buried in manuals, technical documents, SOPs, catalogs and internal systems.
Before and after
The same work, redesigned.
Current manual workflow
- 01Employee searches shared drives
- 02Asks a senior colleague
- 03Waits for a reply
- 04Uses an outdated document
AI-enabled workflow
- 01Employee asks in plain language
- 02Agent checks what they are allowed to see
- 03Relevant passages retrieved
- 04Sources verified and ranked
- 05Answer drafted with citations
- 06Feedback improves future answers
Agent capabilities
Permission-aware retrieval
Respects existing SharePoint, drive and system permissions.
Cited answers
Every answer links to the passage it relied on.
Structured + unstructured
Combines documents with live data from databases and APIs.
Gap detection
Shows which questions your documentation cannot answer yet.
System integration examples
- SharePoint & OneDrive
- Confluence or wikis
- Technical manuals & specs
- SQL databases
- Microsoft Teams
Human approval & security
- Inherits source permissions
- Answers grounded in retrieved sources
- Usage and question logging
Potential business impact
- Information retrieval time
- First-contact resolution
- Employee onboarding speed
Relevant industries
Related solutions
FAQ
Is this RAG?+
Yes, retrieval-augmented generation is the core technique, combined with permission checks and evaluation.
Will our documents train public models?+
No. Model providers are configured without training on your data, and private deployment is available.
Is enterprise knowledge agents right for your team?
Tell us how the work runs today. We'll tell you honestly whether a custom AI agent makes sense.